Tilia

Studio Fanj Return Policy

At Studio Fanj, we take pride in the quality and craftsmanship of our ceramic creations. Your satisfaction is important to us, and we are here to ensure a smooth and fair return process.

Returns & Exchanges

1. Eligibility for Returns:

   • Items must be returned within 14 days of delivery.
   • Products must be unused, undamaged, and in their original packaging.
   • Proof of purchase is required.
     

2. Non-Returnable Items:

   • Items marked as "Final Sale."
   • Products that show signs of use or alteration.
     
     

3. Damaged or Defective Items:

   • If your item arrives damaged or defective, please contact us within 48 hours of delivery.
   • Provide photos of the item and its packaging for review.
   • We will offer a replacement or full refund, including return shipping costs.

Return Process

1. Initiate Your Return:

   • Email us at [info@studiofanj.com/contact info] with your order number, reason for return, and supporting photos if applicable.
     
     

2. Return Approval:

   • Once your return is approved, you will receive detailed instructions for shipping the item back to us.
     
     

3. Inspection & Refund:

   • After receiving and inspecting the item, we will process your refund or exchange.
   • Refunds are issued to the original payment method and may take up to 7 business days to reflect.

Shipping Costs

• Studio Fanj covers shipping costs for returns due to damage or defects.
• For returns due to other reasons, customers are responsible for return shipping.

Additional Information

• Studio Fanj is not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service.
• If you have further questions, please contact us at [email/contact info].

We value your trust and are committed to providing a delightful shopping experience. Thank you for choosing Studio Fanj!